Privacy policy

General information

For Il fiore di luppolo, a product by Nico De Backer Sagl with registered office at Via Valeggia 5, 6912 Lugano-Pazzallo and registered with UID CHE-397.084.634, hereinafter “IFDL”, the protection of privacy is of utmost importance.

IFDL wants to inform and respect its customers and the users of its services as much as possible while also giving them control about what happens to their data. IFDL wants to manage and use its customer data safely and respectfully in order to better serve its customers and to offer the best possible experience. Below is information about what data IFDL collects, why, how long and how you can control it.

Personal data we collect

IFDL may process personal data about you, because you use its services and/or because you provide it with that via telephone, email, other digital communication platforms (e.g. WhatsApp or social media) or when filling out a contact, order, newsletter subscription or any other form on its website. IFDL shall not make any efforts to identify you and shall collect personal data of yours only if you share such information with IFDL voluntarily. In that case, IFDL can process the following personal data:

  • Your full name
  • Your email address
  • Your home address
  • Your phone number
  • If you are of age or not
  • Your IP-address

Why we need personal data

IFDL processes your personal data to be able to contact you by telephone and/or to be able to contact you in writing (by e-mail and/or by mail) in order to handle your requests, orders etc.

How long does we store your data

IFDL does not store your personal data longer than is strictly necessary to achieve the goals for which your data was collected.

Sharing data with third parties

IFDL will only provide your personal data to third parties if this is strictly necessary for the execution of an agreement with you, or to comply with a legal obligation. In any other case, data is not passed on to third parties without your prior, active approval.

Analysing website visits

While you are visiting this website, for technical reasons, certain information will also be registered automatically. In this context, your IP-address may be stored, as well as the operating system you are using, your language settings, which browser you are using and which of the pages of this website you are visiting. Principally, IFDL also registers the website from which you have landed on its own website. This data is used to analyse visitor’s surfing and clicking behaviour on this website, in order to keep improving its functionality. This data is anonymised as much as possible.

View, modify or delete data

You have the right to view your personal data we have collected, or have it modified or deleted. You can send a request for access, correction or deletion to info@ilfiorediluppolo.ch, together with a copy of your identity card. IFDL will respond to your request as soon as possible, but within four weeks.

Security

IFDL takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. This website uses a reliable SSL Certificate to encrypt your personal data exchanged via this website to ensure it does not fall into the wrong hands. If you have the impression that your data is not secure or that there are indications of misuse, or if you would like more information about the security of personal data collected by IFDL, please contact IFDL via info@ilfiorediluppolo.ch.

IFDL can be reached as follows:

Il fiore di luppolo
Via Valeggia 5
6912 Lugano-Pazzallo
+41 76 463 65 32
info@ilfiorediluppolo.ch

Complaints or reports

If for any reason you have the feeling or evidence that we do not handle your data correctly, you can report this to:

Incaricato cantonale della protezione dei dati
Via Canonico Ghiringhelli 1
6501 Bellinzona
+41 91 814 45 00